- In the inquiry, please advise the requirements details, such as the capacity, the size and quantity etc.. The inquiry is more detailed, the quotation will be more accurate. It will save time for both of us and make the communication more effectively.
2, What is the MOQ and leadtime?
-MOQ is usually 10000pcs. If less than 10000pcvs, please confirm with the sales if there have inventory or not.
For most items, the lead time is around 15 days after sample approval and deposit is received.
If the item is with complicated technique or aluminium parts, the lead time will be longer. Please check with our sales for more details.
3, What is the payment terms?
-We always accept T/T, and courier cost can accept Western Union and Paypal; L/C need to confirm with the sales.
4, What is the sample policy?
-If stocked samples for checking the quality, samples are free, and freight on customers' bill;
If customized samples, will charge a sample cost according to the technical requirements. The cost can be refunded while the cusstomer placing the order of the same item;
Sample lead time will be 1 to 5 days after sample cost received.
5, What is your aftersales policy?
-When discharging the goods at customers' end, please inspect all the cartons;
If find any breakage or defective products, please take pictures from the original cartons. Please present the claim after the container is discharged.
We will advise to certify the claim by the third party, or accept the claim from the samples or pictures presented by the customers. If the damage or defect confirmed to be caused by us, we will replace all the goods or refund the money to the customers.